Healthcare Office Assistant Professional

Upon completion of this program our successful student will have necessary skills to be successful within British Columbia’s healthcare sector. Student will have the following featured career skills:

• Utilize scheduling software to schedule appointments; create documents efficiently using professional keyboarding practices, transcribe medical documents as required and effectively manage patient records in health care operations
• Generate required reports and complete requirements to register clients or support families with registration for extended care facilities, register patient deaths and coordinate with a morgue or a variety of outpatient and in-patient registration requirements with specialists, hospitals and other health related services.
• Summarize the definition and spelling of medical terms and be able to communicate with medical professions using common medical office terminology.
• Implement standard medical office procedures that relate to patient documentation and office sanitization.
• Utilize emotional intelligence, problem solving, conflict management and leadership skills to recognize, assess or defuse customers or situations.
• Assess and respond to customers or situations that require emotional intelligence, problem solving and Assess situations Recognize opportunities for personal and professional development and manage personal growth towards continuous personal improvement.
• Self-assess personal and professional development needs and recognize opportunities Recognize opportunities for personal or professional development and Implement the processing of electronic files while ensuring compliance with privacy requirements and patient sensitivities.
• Create professional documents, analyze data in Excel, design impactful presentations, and manage tasks and communication efficiently in a collaborative digital workspace.
• Identify the basic components of a computer, navigate and use operating systems effectively, manage files and folders, browse the web securely, and utilize basic productivity tools for everyday tasks.
• Evaluate key technologies and platforms for telemedicine, understand legal and ethical considerations, compare virtual care models, apply effective communication strategies with patients, and integrate best practices for telemedicine into healthcare systems.
• Comprehend key safety regulations and standards, assess and mitigate workplace risks, implement ergonomic principles to reduce injuries, create effective safety programs, and evaluate workplace incidents to prevent future occurrences.
• Demonstrate effective interpersonal and communication skills to enhance patient satisfaction and foster strong relationships within healthcare teams.
• Understand the structure, roles, and ethical responsibilities within the healthcare system to deliver patient-centered care.
• Apply customer service principles and emotional intelligence to handle patient concerns, manage expectations, and improve overall care experiences.
• Evaluate the impact of Artificial Intelligence in healthcare delivery, including its role in diagnostics, administrative support, and personalized patient engagement.

Curriculum